Before Argentina won the 2022 World Cup, Messi had been on the losing side of four major international finals: the 2014 World Cup and the Copa América finals of 2007, 2015 and 2016. After the 2016 defeat he publicly announced his retirement from international football, then returned.
That is the documented record. What it is not is a record of failure — reaching four finals is itself extraordinary. But for years it was discussed as one.
The people question this raises
How does your organisation read a run of near-misses? A person who repeatedly gets close to a hard outcome and does not land it looks identical, on a dashboard, to someone who cannot do the job. Deciding which one you have in front of you is a judgment call, and most companies make it by mood.
Where this shows up at work
- The salesperson who reaches final-round with enterprise accounts and loses three in a row.
- The product lead whose last two launches were well built and badly timed.
- The internal candidate who has been runner-up for promotion twice.
A framework for persist-or-part decisions
- 1Is the process improving?Losing later in harder contests is progress. Losing the same way each time is not.
- 2What is inside their control?Separate the person's decisions from market, timing, staffing and luck. Hold them to the first.
- 3Have we changed anything?If the support, team or brief never changed, the result is partly ours.
- 4What would we regret?Name the cost of replacing them, including the year the replacement needs to reach the same point.
Tell the person plainly: we are backing you for two more attempts, and here is what we are changing to help. Unspoken patience feels the same as being quietly written off.
Interpretation, not fact: attributing the 2022 outcome to resilience alone is a story we impose afterwards. Squad quality, coaching and circumstance all changed too. The reliable lesson is narrower — the difference between 'not yet' and 'never' is rarely visible in the moment.
Over to you
Who on your team is one supported attempt away from something good — and what would you have to change to give it to them?