Playbook

Glossary

HR and people-ops terms explained in plain language. 51 entries.

HRIS Human Resource Information System
A system of record for people data — names, roles, comp, lifecycle events. Examples: Workday, BambooHR, Rippling. The HRIS is the ‘source of truth’ that other tools sync from.
ATS Applicant Tracking System
Software for managing candidate pipelines through a hiring funnel. Examples: Greenhouse, Ashby, Lever.
HRBP HR Business Partner
An HR role embedded with a business unit, advising leaders on org design, hiring, performance, and people risk.
OKRs Objectives and Key Results
A goal-setting framework where Objectives are qualitative and ambitious, and Key Results are quantitative measures of progress.
OKR vs KPI Different intent
OKRs are aspirational and time-bound; KPIs are continuous performance indicators of a steady-state process. Most teams need both.
Calibration Cross-team review
A meeting where managers review proposed ratings together to remove rater bias and align on the bar.
9-box Performance × Potential grid
A talent-review tool plotting performance vs. potential. Useful for succession discussion, dangerous if treated as a label.
30-60-90 plan New-hire ramp plan
Outcomes for a new hire at 30, 60, and 90 days. Owned by the manager, co-edited with the hire.
PIP Performance Improvement Plan
A formal plan to close a defined gap within a defined time. Should never be the first time someone hears the feedback.
ENPS Employee Net Promoter Score
‘Would you recommend this place to work?’ on a 0–10 scale. Useful trend metric, weak point-in-time metric.
Engagement vs satisfaction Different things
Satisfaction is contentment with the deal; engagement is discretionary effort. You can be satisfied and disengaged.
Span of control Reports per manager
Typically 5–9 for managers doing real coaching, higher for stable execution teams.
Compensation band Min / mid / max for a level
The salary range for a level (and location, if tiered). Bands enable consistent offers and reviews.
Vesting Equity earned over time
Equity grants typically vest over 4 years with a 1-year cliff. After the cliff, monthly vesting is common.
RSUs Restricted Stock Units
Shares granted but not delivered until vesting milestones are met. Common at later-stage and public companies.
ISOs / NSOs Stock option types
Two US tax treatments for stock options. Different exercise and tax mechanics; talk to a tax advisor.
Bar raiser Cross-team interviewer
An interviewer not on the hiring team whose veto can block a hire. Used at Amazon and others to defend the hiring bar.
Continuous performance Always-on feedback
Replacing annual reviews with regular check-ins and feedback, often with lighter-touch year-end summaries.
Pay transparency Disclosed pay bands
Practice of publishing salary bands and/or pay ranges on job ads. Required by law in several US states and EU directives.
DEI Diversity, Equity, Inclusion
Practices that broaden who can succeed in your company. Goal: a workforce that mirrors the talent pool, with equitable processes.
Quiet quitting Doing the job, no more
A 2022 label for setting hard work boundaries. Less a new behavior, more a new public conversation about effort and pay.
Quiet cracking Burnout without exit
Persistent disengagement without people leaving — riskier to a company than visible churn.
Onboarding vs orientation Different scopes
Orientation is the day-one paperwork; onboarding is the 90-day system that makes someone productive.
L&D Learning & Development
The HR function responsible for skill-building, manager training, and career growth programs.
70-20-10 Learning ratio
Roughly: 70% from on-the-job, 20% from coaching/feedback, 10% from formal training. A useful budgeting heuristic.
Skills-based hiring Hire on demonstrated skills
Selecting on assessed skills and work samples rather than degrees and titles. Demands more rigorous assessment design.
Internal mobility Career moves inside
Moves across teams or roles within the same company. Strong internal mobility is one of the best retention levers.
Employee lifecycle Attract → alumni
The arc from attraction through hiring, onboarding, development, performance, retention, exit, and alumni.
Total rewards Beyond cash
Base, bonus, equity, benefits, time-off, learning budget, growth opportunity — everything an employee receives.
Hiring funnel Stage-by-stage pipeline
Sourced → screened → interviewed → offered → hired. Conversion rates between stages reveal where your process is broken.
Time-to-fill vs time-to-hire Different clocks
Time-to-fill is from req-open to start-date; time-to-hire is from application to accepted offer. Track both.
Attrition vs turnover Slightly different
Often used interchangeably. Distinguish regrettable vs non-regrettable, and voluntary vs involuntary, when reporting.
Manager enablement Tools and training for managers
The systems and content that make managers effective at hiring, feedback, performance, and growth conversations.
Compensation philosophy How you decide pay
A written stance on market percentile, transparency, location, equity mix, and review cadence.
Pay equity audit Same role, same pay
A statistical review of pay differences for similar roles, controlling for level and tenure, to find and close unjustifiable gaps.
Severance Pay on exit
Compensation paid to departing employees, often in exchange for a release. Norms vary widely by country and seniority.
Org design How teams and reporting are shaped
Choices about teams, layers, spans, and reporting lines — what work gets done by whom.
Succession planning Who could step up
A regular review of who would cover or replace key roles, and what gaps exist in the bench.
Stay interview Why are you still here?
A short 1:1 to understand what keeps a strong performer engaged, before they’re considering leaving.
People analytics Data about people decisions
Using data to inform hiring, performance, retention, and org design. Most teams should start with 10–12 clean metrics, not 100.
HCM Human Capital Management
A broader category than HRIS — adds talent, performance, learning, and sometimes payroll modules. Examples: Workday HCM, Oracle HCM, SAP SuccessFactors. In practice, the HRIS/HCM line is mostly marketing.
EOR Employer of Record
A third party that legally employs your worker in a country where you have no entity. Lets you hire globally without incorporating. Examples: Deel, Remote, Oyster.
PEO Professional Employer Organization
US co-employment model: the PEO is co-employer for tax, benefits, and HR while you direct the work. Examples: Justworks, TriNet, Insperity, Sequoia One.
SOR System of Record
The one system where a piece of data is authoritative. In HR, the SOR is usually the HRIS — every other tool reads from it.
Payroll tax Tax on wages
Statutory taxes on wages paid by employer and/or employee — federal/state/local income tax, social contributions (FICA in US, NI in UK), unemployment insurance. Employer-side payroll taxes typically add 7–15% to wage cost.
DPIA Data Protection Impact Assessment
A required GDPR assessment when processing personal data is high-risk — including most HR analytics and AI use cases. Documents the risk, mitigations, and lawful basis.
Disparate impact Adverse effect on a protected group
A legal test (US Title VII) where a neutral practice statistically disadvantages a protected class. Increasingly applied to AI hiring tools and audited under NYC Local Law 144.
SOC 2 Security controls audit
An independent audit (Type I or Type II) of a vendor’s security, availability, and privacy controls. Type II covers an operating period (typically 6–12 months) and is the modern baseline for HR vendors.
SSO / SCIM Identity standards
SSO (SAML/OIDC) lets employees sign in with one identity. SCIM automates user provisioning and deprovisioning from the HRIS. Together they’re the floor for any HR tool at scale.
ATS funnel metrics Stage-by-stage conversion
Pass-through rate, time-in-stage, source-to-hire, offer-accept, and diversity at each stage. Together they tell you where the hiring process is breaking.
Total cost of ownership TCO
License + implementation + integrations + admin headcount + add-ons over the contract term. Usually 1.5–3× the headline license price for non-trivial HR tools.