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Playbook
Intermediate~110m total

Learning & Development

Skill matrices, career ladders, 70-20-10, and L&D that earns its budget.

For: HR, L&D, managers

Intermediate18 min

70-20-10 Done Right: Building a Learning System That Actually Changes Behavior

The 70-20-10 model is the most cited and most misused framework in L&D. This is how to operationalize it — experience, exposure and education — into a real…

Intermediate16 min

Skill Matrices and Capability Models: From Job Descriptions to a Real Growth System

Skill matrices and capability models are the spine of modern L&D. Done right they replace fuzzy job descriptions, calibrate hiring and promotion, and tell…

Intermediate17 min

The Manager as Coach: The Highest-Leverage L&D Investment You'll Ever Make

Google's Project Oxygen and a generation of follow-on research keep finding the same thing: the single biggest driver of team performance and growth is the…

Intermediate10 min

Kirkpatrick's four levels in modern L&D — what's still useful, what's been replaced

The 1959 evaluation model that still anchors enterprise L&D, the persistent measurement gap at Level 3 and 4, and the Phillips ROI addition most companies skip.

Advanced12 min

Building a leadership-development pipeline that actually produces leaders

Why generic leadership programs underperform, the Charan/Drotter pipeline model, and the cohort-based design pattern that produces 3x higher transfer-to-role…

Advanced11 min

Skills taxonomy and the skills-based organisation

Why jobs are dissolving into skills bundles, the taxonomy choices that determine whether your skills data is useful or noise, and the operational habits…

Intermediate9 min

Learning in the flow of work — past the LMS

Why the average employee gets 24 minutes per week to learn, why traditional LMS courses fail, and what 'embedded learning' actually looks like in tools and…

Intermediate9 min

Adult learning theory — Knowles' andragogy and Kolb's experiential cycle

Why most corporate training fails: it's designed like school. Knowles' andragogy (1968) and Kolb's experiential learning cycle (1984) are the two theories…