The HR tech RFP: a sector-specific template (HRIS, ATS, performance, comp)
HR tech RFPs have specific traps — payroll edge cases, role-based access at scale, data residency, integration debt.
- HRIS: payroll edge cases break first. Ask about your hardest case in demo 1.
- ATS: integrations with sourcing + assessment tools matter more than UI polish.
- Performance: configurability is a double-edge — flex is good, but maintenance debt is real.
- Comp: data model + scenario modelling are the deciders. Letters are the visible 1%.
An HR tech RFP is not a generic RFP. The traps are sector-specific. Below is the layered template — common questions plus category-specific deep cuts.
Questions for all HR vendors
- Data model: how is employee, position, role represented? Show the schema.
- RBAC: how granular? Can a country HRBP see only their country?
- Audit log: what's logged, retention, export.
- Data residency: where is data stored; can we pin to a region?
- SLA: uptime, support response, severity definitions.
- Integration: REST API + webhooks + native connectors. List with versions.
- Sub-processors + DPA terms.
- Implementation timeline at our headcount, with named team.
- Three customer references at similar size + industry.
HRIS-specific
- Run your hardest payroll case (mid-month promo with retro, multi-country, equity, bonus, tax) in demo 1, not last.
- How are org changes (M&A, reorg, country addition) handled?
- Termination flows: how fast is downstream system access removed?
- Reporting: how easy is it to build the report leadership will demand next quarter?
ATS-specific
- Integration with your sourcing, assessment, scheduling, BGC providers.
- Candidate experience: can the candidate edit their own profile? See status?
- Interview kit + structured scorecard: native, not bolted on.
- EEO / OFCCP / DEI reporting: out-of-the-box vs build-your-own.
Performance-specific
- Configurability vs maintenance: every config field is a future migration.
- Calibration UI: does the room see distributions in real time?
- Continuous feedback: is the inbox usable? Or does it die in week 6?
- Manager experience: time-to-complete a review at scale (test with 8 reports).
Comp-specific
- Data model: bands, geos, employee data — clean joins?
- Scenario modelling: budget changes, performance distributions, equity refresh.
- Pay equity audit: native vs spreadsheet export.
- Letter generation: templated, localised, signed digitally.
Hardest payroll case live. Two churned references. Sub-processor list. Data export format on exit. Time-to-fix a P0 historically. Roadmap items shipped vs promised in past year. Renewal price escalator. Implementation cost overruns at peer customers. SOC 2 exceptions in latest report. Worst customer-facing incident in past 12 months.
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